Frequently Asked
Questions
Everything you need to know about how the process works, what you’ll receive, and how to get the best results from your personalized hair routine.
Once your payment goes through, your product is delivered digitally.
You’ll get an email with access instructions, and in most cases, the product is also available on the thank-you page right after checkout.
If you don’t see the email, check your spam or promotions folder first.
Your email is how I:
- Deliver your digital products
- Send your routines
- Give updates, fixes, or bonus guides
- Make sure you don’t lose access later
I don’t sell emails. You can unsubscribe anytime.
First, check:
- Spam
- Promotions
- Updates tab (Gmail users)
If it’s still missing, wait a few minutes, then reach out at.
Yes. Digital products don’t expire.
As long as you keep your email, you’ll always have access!
Because these areinstant digital downloads, all sales are final.
That said, if something truly didn’t deliver or load correctly, I’ll make it right.
Yes.
My quizzes and routines are built around:
- Hair type
- Porosity
- Density
- Strand thickness
- Goals and habits
I’m a certified hair practitioner and I’m currently working toward my trichology certification.
I’ve also grown my own hair from ear-length to waist-length using the same methods I teach here.
I only teach what has been proven to work.
Yes.
If you want one-on-one help, custom feedback, or deeper support, you can purchase one of the products through my shop.
Yes.
You can:
- Subscribe to my free Substack: https://justicejackson.substack.com/subscribe?utm_source=ebookbutton&fbclid=PAZXh0bgNhZ
- Get the free wash day routine builder
- Download the free product cheat sheet
Those are sent to your email after signing up.
If something isn’t clear, reach out through the site or athello@thecurldiaries.blogI want you to understand what you’re buying and how to use it.
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